LHW20 COVID-19 Update
14 September 2020:
London Hat Week 2020 will take place from 6-12 October. The safety and well-being of visitors and team members is our top priority.
Having carefully studied the UK Government’s latest coronavirus guidance, including the ‘Rule of 6,’ we feel confident that we can continue with our current plan to run a limited selection of in-person events alongside our virtual schedule.
None of our confirmed in-person events fall under the category of social gatherings and all will incorporate social distancing and other special measures to ensure they are run in a COVID-secure way.
Our policies and procedures will continue to evolve as we monitor the latest COVID-19 Guidance from the UK Government. This information will be updated on a regular basis, so please check back here to see the latest guidelines.
Illness and Medical Treatment During London Hat Week
Do not leave home/your accommodation if you, any members of your household or people you are staying with have any symptoms of COVID-19. Consult the UK National Health Service website for advice on how to access help and treatment.
Any symptoms and illness must be reported as soon as possible. Please use the NHS app (if available) or dial 119.
The LHW Team should be notified as soon as possible if you are unable to attend an event that you have booked via text (phone number to be confirmed) or by emailing team@londonhatweek.com.
It is the responsibility of all London Hat Week attendees and colleagues to have appropriate health insurance coverage and to have the details readily available, especially if they are away from home.
Travel & Quarantine
London Hat Week will follow all applicable guidance from the UK Government, Public Health England and the Mayor of London. It is the responsibility of every London Hat Week attendee to follow relevant advice for travel and accommodation, especially if they are away from their own home.
Please note that any specific instructions regarding travelling on London Transport will come from the Mayor of London (eg. face-covering requirements, etc).
Social Distancing
London Hat Week will follow all applicable guidance from the UK Government, Public Health England and the Mayor of London. If this means making changes to plans and bookings, our cancellation policy will apply.
Personal Protective Equipment (PPE)
London Hat Week will follow all applicable guidance from the UK Government, Public Health England and the Mayor of London. It is the responsibility of every London Hat Week attendee to follow relevant advice about PPE on public transport, in public areas, and at all events with other people outside of their own household.
Cleaning and Hygiene
London Hat Week will follow all applicable guidance from the UK Government, Public Health England and the Mayor of London. It is the responsibility of every London Hat Week attendee to follow relevant advice for infection control and prevention, including frequent hand cleaning and good respiratory hygiene practices. Teaching and event spaces will be cleaned regularly.
Refreshments
London Hat Week will not provide any refreshments during classes or events. We encourage participants to bring their own named water bottles/drink cups to avoid any risk of cross-contamination.
Cancellation & Refund Policies
1) Bookings with LHW (via www.londonhatweek.com)
Under normal circumstances, bookings made via the London Hat Week website are non-refundable as per our cancellation policy.
For your peace of mind, we want to assure you that if we have to cancel an event in order to comply with guidance from the UK Government or Public Health England, all ticket holders will be offered the choice of transfer, credit voucher or refund. Refunds would be made for the original cost of the booking less 5% to cover payment processing and administration costs. Every effort will be made to provide as much notice as possible of any changes or cancellations due to such guidance.
2) Bookings with LHW Partners
Each of our third-party event hosts, including independent course providers and X Terrace The Great Hat Exhibition, have their own cancellation and refund policies. Please refer to the relevant website or contact the event host directly for individual terms and conditions.
Useful Links:
National Health Service (NHS): www.nhs.uk
Public Health England: www.gov.uk/government/organisations/public-health-england
NHS Track and Trace Information: www.gov.uk/guidance/nhs-test-and-trace-how-it-works
Office of the Mayor of London: www.london.gov.uk
Transport for London: www.tfl.gov.uk
LHW Cancellation Policy: www.londonhatweek.com/terms-and-conditions/
For general questions about London Hat Week, see our FAQ Page or send an email mail@londonhatweek.com and we’ll get back to you as soon as we can.